Account Deletion

Last updated: November 4, 2026

You can permanently delete your Haydi account from inside the app. This is different from signing out or leaving a tour, and it cannot be undone.

Delete a participant account

1. Open the Profile tab in Haydi.
2. Under Account actions, tap Delete my identity and data.
3. Read what will be deleted and what may remain.
4. Confirm with Delete permanently.

Delete a staff account

1. Sign in to Haydi with your staff account and open the More tab.
2. Under Account actions, tap Delete my account.
3. Re-enter your password for security.
4. Read the warnings and confirm with Delete permanently.

The company web panel has no account deletion option; staff can delete their account in the mobile app or by e-mail. To close a tour company's platform account, company representatives can contact support@hayditur.com.

What is deleted?

• Participants: your participant identity and name, your session on the device, notification preferences, location history, and the messages, photos, videos and voice messages you sent in tour chats. You are removed from all your tour memberships. If you reviewed a guide, your comment is deleted; your rating remains only as an anonymous rating that cannot be linked to you.
• Staff: your staff account, name, e-mail address and sessions on all devices. Your company memberships and tour assignments end.

What may remain?

• The participant record the tour company created when adding you to the tour, and your meeting records (without location). Contact the tour company about these records.
• Announcements and chat messages written by staff on behalf of the company; your name no longer appears on them.
• Records that must be kept by law, and the security record of the deletion.

How long does it take?

Deletion usually takes a few seconds. Some steps, such as deleting your files and sign-in account, may finish in the background; these steps are completed within 30 days at the latest. A deleted account cannot be restored; to use Haydi again, the tour company must add or invite you again.

Deletion requests by e-mail

In your request, state your account type (participant or staff), your name, the tour company and, if available, the tour date. Staff requests should be sent from the e-mail address registered to the account where possible. Because participant accounts have no e-mail address or password, additional information or confirmation from the tour company may be requested to verify that the request is yours. If your identity cannot be verified, deletion may not be possible; in that case you will be told why.